Lol :D Ik heb antwoord van Ernie Ball gekregen ...
Angelo Lavorgna <angelo>
10:23 PM (10 hours ago)
to me
Hello Rico
Thank you for the email.
There has been no change in production. We still use the same tin plated high carbon steel for our plain strings as we have for years.
We would like to work on getting you some replacements. If you could answer a few questions, it would be greatly appreciated.
-Where did you purchase the strings from?
-When was the last time you had your guitar set up by a professional technician?
-How many sets has this happen to, and do you still have the damaged strings in question?
Thank you for your patience.
-Angelo
Angelo Lavorgna
angelo
International Sales/Customer Service
(800) 543-2255 EXT 332
NOTICE: This e-mail is for the sole use of the intended recipient(s). Any unauthorized review, use, disclosure or distribution of this e-mail or its contents is strictly prohibited. If you are not the intended recipient, please contact the sender by reply mail and destroy the original and all copies of the original message.
On Mon, Mar 2, 2015 at 7:50 AM, Ernie Ball Customer Service <customerservice@ernieball.com> wrote:
---------- Forwarded message ----------
From: <noreply@ernieball.com>
Date: Sun, Mar 1, 2015 at 8:03 AM
Subject: Ernie Ball Contact Form
To: customerservice@ernieball.com
Name: Rico
Company: None
Email: xxx
Phone: xxx
Message: Hi dear Ernie ball.
A messge from the Netherlands.
Has there been change in the production process of the 009 in the hyrid slinky stings set? I've got now many times in a row that the high E strings at the ball end simply goes very very slowly unraveling itself on a Les Paul in standard tuning. Or in the other words the ball end goes off..
What can I do to prevent this?
I'm looking forward to your comments
Rico
to Angelo
Dear Angelo,
Thanks for your reply. To answer your questions.
-Where did you purchase the strings from?
The strings were purchased from this dutch music store http://www.keesdee.nl/
-When was the last time you had your guitar set up by a professional technician?
Last December fret levelling has been done and a setup by this profesional luthier: http://www.muzicalis.nl/
This is the guitar: http://www.mrweird.com/music/lespaul.html
-How many sets has this happen to, and do you still have the damaged strings in question?
four times in last two weeks so not that shocking but I’m using Ernie ball hybrid slinky’s already for 20 years and this never happened to me..
Yup, grabbed one just out of the bin.
Thanks and kind regards,
Rico
From: Angelo Lavorgna
Sent: Monday, March 2, 2015 10:23 PM
To: Rico
Subject: Re: Ernie Ball Contact Form
Angelo Lavorgna
12:16 AM (8 hours ago)
to me
Rico,
Thank you for the info. You could have very well received a bad batch; hard to tell without seeing the strings in question.
Please provide us with an address to where we can have replacements sent to.
Please include full name and address.
Best,
-Angelo
Rico
8:23 AM (2 minutes ago)
to Angelo
Angelo,
That's very kind!
My address is:
xxx
Rgds,
Rico